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Analogue Lines

V4 Telecom’s Analogue services come in either single or multi-lines. A single line allows users to make one incoming and outgoing call at a time. With Multi-lines, they allow users to make multiple incoming and outgoing calls on one telephone number. They can be used individually with phones plugged directly into sockets or attached to a telephone system.

Benefits

All phone lines can come with a range of features, such as call divert or barring, to simplify communication processes and reduce unnecessary stress of operating your phones with the business.

ISDN

ISDN (Integrated Services Digital Network) channels are, in effect, digital exchange lines which are consumed in multiples of two channels. They allow the digital transmission of voice and data over ordinary copper telephone wires, bringing better voice quality and quicker data transfer speeds. ISDN offers you the flexibility of numbering and channel configuration to meet your needs.

ISDN2e

This service allows your customers to make phone calls while transmitting files and videoconferencing. It can also be used as a cost-effective alternative and back up to a private circuit, offering extra resilience.

Key benefits:

  • Ability to add multiples of two channels enabling your business to grow
  • Take advantage of flexible number configurations helping manage end customers’ calls efficiently.
  • Dialogue services allow you to provide a higher level of service and increase the ease with which you manage customers
  • Access to a full range of calling and network features.

ISDN30

This service is usually better suited to medium or large business customers, ISDN30 enables you to create and launch your own-branded digital telephone services. It provides access and support calls, including calls over the networks of other communications providers.

Key benefits:

  • Secure, dedicated, high-bandwidth connectivity similar to a private circuit service.
  • Resilience options to keep your customers' connected.
  • Take advantage of flexible number configurations helping manage end customers’ calls efficiently.
  • Access to a full range of calling and network features, including debt management and fraud services.
  • Common signalling standards enabling private circuits to be extended.
  • Transmit voice, data, text and applications such as video-telephony all in one circuit, to help improve efficiency.
  • Enhance your existing ISDN service, seamlessly upgrading from ISDN2 for additional functionality.

In a recent announcement to the industry, BT confirmed that from 2020 they will stop taking any new orders for ISDN services and that in 2025; the goal is that all customers going over the BT network will be served by IP rather than the traditional telephony platform.

Specification

  Single Line Multi-lines ISDN2 ISDN30
Type Analogue Analogue Digital Digital
Lines/ Channels 1 number on 1 1 number on Multiple numbers, up to 8 Multiple numbers, up to
  Line multiple lines Lines 30 Lines
Carry broadband? Yes No No No
Requirements     Phone systems required for DDIs (direct dialling numbers)

How it works

  • When our customers make an outgoing call, dialled digits are transmitted down the phone line to the local BT exchange.
  • The BT exchange can recognise the calling party and will then pass the call to the V4 Telecom network where the dialled number is analysed for routing purposes.
  • The call is then passed to the terminating parties’ network provider, reaching the destination network. Call charges are billed to your account, which would be paid alongside the line rental charges every month unless you have one of our cost effective call bundles.

What our
customers are saying

you were able to help in a timely, efficient and friendly manner. I would rate the experience a 9 out of 10, highly recommended.
- ANDREW SCAWEN
[4/5] so helpful & giving me follow up call to check everything was work
- VALERIE ASSAN
Were we able to answer all your queries in a timely manner?
- yes
On a scale of 1 to 10. How would you rate your experience. 1 being poor and 10 being the best:
- 8
Your comments:
- good service, team was trying very hard to fix our phone problems.
- Woraphat Onthong
My rating for your service is 10 because the lovely man Sam did not stop until he solved my problem thank you very much
- Sheila Morrison
My problem was resolved very quickly and I would like to score you 10 for the way you dealt with me and your truly professional manner
Many thanks
- Brian Davis
I would like to thank you for your excellent help this morning. You were very patient with me. I really appreciated your help
Excellent work
- Lucille Terry
10 very good
- Charlie Hentschel
10.
Great to talk to a person who knows their job.
- Jed Hollamby
Answers to A/C query satisfactorily answered.
Difficulty accessing my V4 A/c solved with new Webmail user name and password.
No outstanding problems. Thank you for your attention.
- Brian Makin
The service that I have been receiving from you has been 10 Me is not going to deny. Your workers have been polite and helpful and been to me every time I spoke to them! May da one above bless all of you.
- Asma Hussain
Its 10 very happy with gentlemans service v good asset for your company
- Kamran
Today I started a chat with the agent regarding technical issues we were experiencing at 3 Warwick Road, N18 1RR branch and I am totally amazed how efficiently my complain was handled. The chat room staff was knowledgeable and dealt my concerns with astonishing speed. In a space of couple of minutes I received a call from technical support staff of V4 telecoms who took this complaint with great intention of resolving the risen issue with the line.
Many thanks and I wish your prompt and efficient services to last forever as surely it is very beneficial to the customers' satisfaction.
- Syed Bokhari
Were we able to answer all your queries in a timely manner? YES
On a scale of 1 to 10. How would you rate your experience. 1 being poor and 10 being excellent: 10
Any Further comments: VERY SATISFIED THANKYOU
- Philip Harris
"My questions were looked into and answered very acceptably in a timely manner. My rating is 9 due to a slightly long call but all fine. Thank you for sorting things out for me."
- Rev'd Kim Weeks
"10 very satisfied Sam was very pleasant and helpful also very patient great service thank you"
- Mrs. Lillian Nester Richards
"Am very satisfied with your service and on a scale of 1/10 award your and the company a 10"
- David
"10, EXCELLENT SERVIVE FROM SAM. CAN NOW CONNECT TO BROADBAND"
- Mrs Julia Holt
"My questions were answered with out delay all I wanted to know and I give it10 it was nice to speak to you and thank you for your help"
- Brenda Moore
"Sabita was charming, polite and efficient. "
- James
"Thanks to Soumen Sancar for his patience and help for two OAP's who were completely useless at using a coputer. He was absolutely marvellous and kind to us during the session this morning.. Terry and Pat Mcloughlin."
- Pat Mcloughlin
"I have had many problems since changing my broadband to v4telecom, but I have been very impressed with Swarnava Chakraborty alias Sam. Sam has been extremely helpful throughout and the professional approach he showed toward me through this problematic experience is highly commendable. I hope this helpful approach continues throughout my contract with v4telecom. "
- Alan Burke
"Yes Royce was informative and friendly and helpful"
- Deborah Hargreaves
"Hi Justin, Thank you very much for your help and time. The customer service representative was very helpful and resolved my issue. So far my queries were answered in a very polite and manner ways. Out of 10- it's being the best! "
- Dr Asel Usupbaeva
"Hello Nisha I could not answer the questions by amendments to your mail So can I say that my answers are yes to those applicable. With respect to a rating it's a difficult question, without more experience I hesitate to give 10. 9 would be reasonable with the comment that it has been the best I have met in dealing with telecom companies. "
- Alan Hazlewood
Thank you so much for the help and support you gave me today with my queries about my Broadband, connection, speed and the 'workings' of my pc You were very helpful, considerate, respectful and attentive to my questions and able to answer and deal with all of them. What a difference this makes to someone of my generation who is not as 'savvy' with the workings of her pc and broadband. I have no hesitation in saying your support was excellent and I will recommend your company to others. 10 out of 10. Thank you again."
"I would like to say thank you for the help you have given me with my telephone and broadband. Pushkar was polite and responded very quickly when I was having difficulties-fixing my problem very efficiently. "
- Jackie
"By using V4 we managed to replace our old equipment with new,get extra hardware for our office extension, and still save a substantial amount on our rental. The whole process was quick, simple and efficient."
- Howard, Managing Director, Polifilm UK
"After having so many issues with the big competitors I decided to look for a local Telecoms firm to supply my business. V4 Telecom provided me with a dedicated account manager who I could call direct and he guided me through the whole process, fantastic!"
- Josie M, Coventry
" Good afternoon,I have just spoken to Bipasha about a query I had and to let you know she was extremely helpful and told me everything I needed to know.I wouldn't have any problem in calling again if I was to be treated in this way. She explained everything I wanted to know. Thank you Bipasha."
- Linda Manigan
"Thank you for helping me to get my internet up and running, and for being patient with a 75 year old lady, slightly deaf and crawling under a big desk, to reach the sockets. I hope all will work well now, and I will not have cause to call on you again"
- Patricia Hills
"V4 Telecom provides my business with phone and broadband and I found them the best value for money around after a lot of researching. Great customer service, always very polite and helpful on the phone/emails offering a lot of technical help and advice."
- Samantha Jordan, Malmesbury
" Dear Nisha,
I must say that I am extremely satisfied in every way. The occasional question I have had to ask has been answered promptly and in full. I have no hesitation in awarding you the maximum score of 10. "
-Michael Cork
" I am writing to inform that your colleague Aditya on customer services provided an exceptional service this evening, 15th March 2016, and corrected our faulty broadband connection.. "
-Dr Kiran Patel
"I would like to say I have found Aditya Chatterjee extremely helpful with the switch from me previous supplier. He has been polite and patient, as I am retired and dont always underdtand everything.He is also very well informed and explains things clearly and is prepared to repeat them several times so that I understand what is involved in the procedure.I am pleased to have switched to V4 and can most definitely recommend Aditya as a service provider.In fact I am so impressed I'm going to look ask for information from him about switching my mobile to V4!"
-Mrs Deenagh Miller
" Phone call made today spoke to Aditya who was polite helpful answered all my queries scores out of ten out of ten "
- Audrey Jones
"Thank you for this quotation Pushkar.I would like to accept it and have therefore instructed the current provider Fuelbroadband to terminate the contract forthwith. As you indicated you will take charge of the transfer and communicate arrangements accordingly. We expect to retain the current telephone number. I want to set up a direct debit account via Santander and will have banking numbers available to discuss at your convenience. Many thanks for the support so far "
-Alan Hazlewood
"I would like to say that Sam was very professional and very helpful. He took me through a step by step process to resolve the Internet problem. I was a great pleasure dealing with Sam. He is a credit to your company, if I have any issues in the future I will be requesting for Sam to deal with it. Many thanks 🙏 "
-Jin Gill